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Responsible Gaming
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Gamble Responsibly
Responsible gambling means making informed choices about when, how often and how much you gamble. Before you play, consider whether gambling fits comfortably within your budget and your usual leisure activities. Only use money that you can afford to lose, and never rely on gambling to pay bills, cover debts or improve your financial position.
Gambling outcomes are determined by chance or the rules of the relevant game. Past results do not guarantee future results, and no strategy can remove the possibility of losing. A win does not mean that another win is due, while a loss does not mean that a win is more likely next time. Avoid chasing losses by increasing your stakes or continuing to play for longer than planned.
It can help to decide your limits before you begin and to treat those limits as firm boundaries. Take regular breaks, keep track of the time you spend gambling and avoid playing when you are upset, tired, under the influence of alcohol or affected by medication. Do not gamble with money set aside for rent, food, education, household costs or other essential needs.
- Set a spending limit for each session, day or week.
- Set a time limit and stop when that time has ended.
- Keep gambling separate from essential household spending.
- Do not borrow money or sell possessions to fund gambling.
- Do not chase losses or increase stakes to recover money.
- Keep your account details secure and do not allow other people to gamble through your account.
- Take regular breaks and make time for other interests, relationships and responsibilities.
Tools to Help You Stay in Control
Account and gambling controls can make it easier to follow the limits you have chosen. Depending on the options available, you may be able to request deposit limits, spending limits, session or time reminders, temporary breaks or account closure. A limit should be selected carefully because changing or removing a control may be subject to applicable rules and processing requirements.
If you need a break from gambling, consider requesting a temporary suspension or self-exclusion. Self-exclusion is a stronger step that restricts access to gambling for a chosen period or until a further process is completed. If you decide to self-exclude, do not open another account or attempt to bypass the restriction. You can also consider asking your bank or payment provider whether it offers gambling payment blocks or related controls.
Planning your limits
- Decide the maximum amount you can comfortably spend without affecting your everyday needs.
- Choose a time period for that amount, such as a day, week or month.
- Set the relevant account controls before depositing or playing.
- Record your gambling activity so you can compare actual spending and time with your plan.
- Review your behaviour regularly and reduce your limits or take a break if your plan is becoming difficult to follow.
Controls are designed to support your decisions, but they are not a substitute for professional advice. If you are repeatedly changing limits, hiding your gambling, or finding it difficult to stop, consider using stronger restrictions and contacting a qualified support service.
Recognising Signs of Gambling Harm
Gambling can become harmful when it starts to affect your finances, health, relationships, work, study or daily responsibilities. Harm can develop gradually, and a person may not always recognise what is happening. You do not need to wait for a serious crisis before asking for help.
- Spending more money or time gambling than you intended.
- Feeling restless, irritable or uncomfortable when trying to reduce or stop.
- Repeatedly trying and failing to cut back.
- Thinking about gambling for much of the day or planning activities around it.
- Chasing losses or gambling with money intended for essential expenses.
- Borrowing money, using credit or selling belongings to continue gambling.
- Keeping gambling secret from family, friends or people you trust.
- Missing work, study, appointments or social commitments because of gambling.
- Feeling guilt, shame, anxiety or low mood after gambling.
- Arguing with people close to you because of gambling or related money problems.
If any of these signs feel familiar, stop and take a break rather than trying to win back money or prove that you can control the outcome. Talk honestly with someone you trust and consider professional support. A financial counsellor may also help with budgeting, debts and practical steps to protect essential money.
If gambling is causing immediate distress, or you are concerned about your safety or someone else’s safety, seek urgent help through appropriate emergency or crisis services in Australia. For ongoing gambling concerns, contact a gambling support service available in your state or territory. These services can provide confidential information, counselling and guidance about self-exclusion, financial concerns and support for affected family members.
Support for Players and Families
You can seek help whether you gamble occasionally, frequently or have already stopped. Support is available for the person gambling and for partners, relatives, friends and other people affected by another person’s gambling. Speaking with a professional can help you understand your options without judgement.
If you are supporting someone else, try to choose a calm time to talk. Explain what you have noticed, use specific examples and focus on the effect of the behaviour rather than blaming the person. Encourage them to contact a qualified gambling counsellor or health professional. Protect shared finances where appropriate, and avoid giving money to cover gambling losses or debts without obtaining independent advice.
- Contact a recognised gambling help service in your Australian state or territory.
- Speak with your general practitioner or another qualified health professional.
- Ask a financial counsellor for help with budgeting, debts and financial safeguards.
- Discuss account limits, a temporary break or self-exclusion with Wild Casino support through the available account or support channels.
- Tell a trusted person about your plan so they can provide encouragement and accountability.
- Remove gambling applications, advertising notifications and saved payment methods if these make it harder to take a break.
Wild Casino encourages players to make use of responsible gambling controls and to ask for assistance early. We cannot provide medical, psychological, legal or financial advice, and our information does not replace help from an appropriately qualified professional. Any account requests, restrictions or self-exclusion arrangements may be handled in accordance with applicable laws, regulatory requirements and the relevant account terms.
Our shared responsibility
Players are responsible for using gambling services legally and within their means. Wild Casino aims to provide clear information and access to available account controls, but no tool can guarantee that gambling will remain harmless. If you are under the legal gambling age, do not use the service. Parents and guardians should use device, payment and account security controls to help prevent underage access.
If you believe your account is being used by another person, or you need help applying a restriction, stop gambling and contact Wild Casino through the support options shown on the website. Do not share passwords, payment details or verification information with anyone. Responsible gambling begins with a clear plan, honest self-awareness and the willingness to pause or seek help when that plan is no longer working.