Privacy Policy | Wild Casino

Information we may collect

The information handled by Wild Casino depends on how you use the website and services. Some information is provided directly by you, while other information may be collected automatically when you visit the site or use your account. We only seek information that is reasonably relevant to operating the service, meeting our obligations and providing assistance.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also handle information needed to confirm that an account belongs to the person using it and that the player meets applicable eligibility requirements.

Verification and transaction information

For verification, security and compliance purposes, we may request or receive identity documents and related information. This can include documents or details used to confirm identity, age, location or the source and movement of funds where checks are required. We may also handle payment details, deposits, withdrawals, wagers, account balances, transaction history, responsible gaming activity and records of communications with support.

Technical and usage information

When you use the website, we may collect device and connection information such as an IP address, browser type, operating system, device identifiers, approximate location, pages viewed, dates and times of access, referral information and technical events. We may also receive information about how you interact with the website, including preferences and error reports.

Cookies and similar technologies

Wild Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help protect the service. Some cookies may be necessary, while others may support analytics, personalisation or marketing. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

How we use information

Personal information may be used for the following purposes. The exact use will depend on the information involved, the service requested and the circumstances in which it was collected.

Creating, operating and maintaining your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, customer support and responses to enquiries.
Confirming identity, age, eligibility and account ownership.
Performing anti-fraud, anti-money-laundering, security and risk checks.
Detecting, investigating and preventing suspicious, unlawful or abusive activity.
Managing responsible gaming measures and supporting safer use of the website.
Improving website performance, features, content and user experience.
Sending service messages, account notices, security alerts and other essential communications.
Sending promotional or marketing communications where permitted and where you have provided the required permission.
Meeting legal, regulatory, tax, accounting, security and other applicable obligations.
Establishing, exercising or defending legal rights and handling disputes.

Where marketing messages are sent, you can generally opt out by using the unsubscribe option in the message or by contacting support. Opting out of marketing does not stop important service communications, such as account, security, payment or policy updates.

We may use information in an aggregated or de-identified form for reporting, analysis and service improvement. Information used in this way is handled so it is not intended to identify an individual player.

Sharing, security and retention

Wild Casino may share relevant information with service providers and professional advisers that help operate the website and services. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security, auditing or legal services. They are expected to handle information appropriately and only for relevant purposes.

Information may also be shared where necessary to meet a legal or official request, protect players or the website, investigate suspected fraud or misconduct, enforce applicable terms, or protect the rights and safety of Wild Casino and other people. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to applicable requirements.

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other security practices. No online service can guarantee absolute security, so players should use strong, unique passwords, keep login details private and contact support promptly if they believe an account or device has been compromised.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to provide the service. Where information is handled across borders, appropriate steps are taken as required by applicable privacy obligations.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where deletion is permitted, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@wildcasino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security, identity documents or payment records.

Access: ask for information about the personal data we hold and, where available, a copy of that information.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask us to remove your information where there is no continuing legal, security, contractual or operational reason to keep it.
Marketing consent: withdraw permission for promotional communications at any time. You can also use an unsubscribe link where one is provided.

A request may be limited or declined where the law allows or requires us to retain information, where fulfilling it would affect another person’s privacy, or where the information is needed for security, fraud prevention, dispute handling or legal purposes. Closing an account does not automatically erase every record connected with it, because some records must be retained for required periods.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review it periodically, especially before continuing to use the services after a material update. If you have a privacy question, concern or request, contact support@wildcasino.best.